Refund Policy

REFUND POLICY

RETURNS

If you wish to cancel an order that is not damaged, defective, or ordered in error, you must notify us within 14 days of receiving your order. Returned items must be sent back within 28 days of receipt to qualify for a refund.

Returned items must be unused, in their original condition, and in original packaging.

NON-RETURNABLE ITEMS

Due to the nature of certain products, the following items are not eligible for returns or refunds:

  • Digital products or downloadable files (including clip art, digital art, or digital downloads)
    All digital sales are final and non-refundable once delivered.

  • Free gifts or promotional items

  • Gift cards

  • Personalized products (items customized with a name or message)

  • Commissioned artwork (artwork created specifically for you)

PARTIAL REFUNDS (IF APPLICABLE)

Partial refunds may be granted in certain situations, including:

  • Products with obvious signs of use

  • Items not in original condition, damaged, or missing parts not due to our error

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 14 days, in accordance with Shopify’s payment processing timelines.

LATE OR MISSING REFUNDS

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at:
📧 [your email here]

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
📧 [your email here]

GIFTS

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the returned item once it is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

SHIPPING RETURNS

To initiate a return, please contact us at:
📧 [your email here]

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of returned items. Refunds or exchanges will only be processed once the original item has been received.

DIGITAL PRODUCTS

Due to the immediate access and downloadable nature of digital products, all digital sales are final. We do not offer refunds, returns, or exchanges on digital items once the file has been delivered.